Technical Delivery Manager

Overview

We’re hiring a Technical Delivery Manager to own how we deliver our auction platforms to clients from new client onboarding and go-lives, to legacy migrations, to a disciplined Change Request (CR) pipeline.

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This is not a “keep the plan updated” project management role. It’s a delivery leadership role: you will build a delivery engine that scales, improving the speed and predictability of go-lives, tightening release governance (especially for live auctions), and reducing avoidable support overhead through better quality gates, handover, and standardisation.

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Our software powers high-availability timed and live auctions across multiple verticals (fine art, vehicles, property, plant machinery, collectibles and more) combining a buyer-facing experience with a full back-office operating system for auctioneers.

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Why this role exists

We are scaling platform adoption while reducing reliance on legacy bespoke implementations. This role ensures we can:

• Deliver new platform clients repeatedly, quickly, and safely
• Migrate legacy clients with confidence and minimal disruption
• Run a CR pipeline that is commercial, transparent, and deliverable
• Reduce avoidable support demand through better delivery quality, release control and client enablement
• Build an increasingly automated delivery programme (templates, checklists, repeatable release patterns, standardised environments, reusable onboarding assets)

What success looks like in 6–12 months

You will have:

1. Increased residual platform income through a predictable cadence of new go-lives and migrations
2. Reduced technical support overhead caused by release issues, poor handover, unclear requirements, and inconsistent environments
3. Implemented a clear, mostly automated delivery programme: onboarding packs,repeatable project templates, consistent QA/UAT gates, release runbooks, and measurable delivery KPIs
4. Created a high-trust rhythm with clients: clear scope control, transparent timelines, and crisp stakeholder comms
5. Improved cross-team delivery flow: fewer blockers, clearer priorities, and controlled releases, especially for live auction environments

The role (what you’ll actually do)

You will own delivery across:

• Platform implementations (new clients adopting BidHarvest. / BidCentral.)
• Legacy migrations (bespoke → platform-aligned)
• Change Requests (scoped, quoted, scheduled, delivered, released and handed over)
• Release governance across timed and live auction operations

You will work closely with:

• Backend and frontend engineers
• DevOps (hosting, versioning, deployments, security, environments)
• Support and live auction monitoring/ops
• Account Management and Sales (scoping, commercials, client comms)
• Senior leadership

This role requires strategic oversight and operational execution, you will drive the delivery cadence and build the system around it.

Key responsibilities

1. Platform delivery ownership (new client onboarding)

• Own end-to-end delivery: discovery → configuration → build → QA → UAT → go-live → hypercare
• Maintain a repeatable delivery framework (templates, checklists, acceptance criteria, standard artefacts)
• Coordinate cross-functional work so delivery is predictable, measurable and low-risk
• Ensure clients adopt standard platform patterns wherever possible to support scale and reduce long-term support load

2. Change Request (CR) intake and governance

• Run a disciplined CR process: intake → clarify → estimate → quote → approval → schedule → deliver → release (with Account Management support for commercials)
• Prevent scope creep through clear written requirements, acceptance criteria and sign-off gates
• Maintain a prioritised CR pipeline balanced against platform roadmap and operational risk
• Keep CR delivery commercially transparent (visibility of effort/cost and what is/isn’t included)

3. Legacy client migrations (bespoke → platform)

• Build and own the migration programme: segmentation, approach, sequencing, cutover plan, comms and hypercare model
• Reduce bespoke dependencies and drive consolidation into supported platform capabilities
• Coordinate technical planning (data, integrations, workflows, release windows)and stakeholder alignment

4. Release, quality and live auction safety‍

• Define and enforce quality standards (functional testing, regression, UAT, release notes)
• Own go-live readiness with extra rigour for live auction environments
• Establish rollout and contingency processes (release windows, rollback approach,comms plan, hypercare)
• Work with DevOps on reliable deployment patterns and environment consistency

5. Delivery operations and performance

• Own delivery tracking and reporting using Asana as the system of record
• Ensure tasks are well-defined, estimated and sequenced with dependencies visible
• Implement delivery KPIs (lead time, on-time delivery, change failure rate, support ticket drivers, adoption milestones)
• Oversee time recording and visibility using tools such as Harvest to keep delivery commercially transparent

6. Leadership, coordination and stakeholder management

• Provide delivery leadership across a multi-disciplinary engineering team (including AI-focused initiatives)
• Chair delivery planning sessions and release readiness reviews
• Translate technical complexity into clear outcomes for clients and internal stakeholders
• Create alignment across Sales/Account Management/Support so delivery and client expectations match

Tools, environments and technical context (high level)

You don’t need to be a developer, but you must be technically comfortable leading technical delivery in an environment with:

• Multi-environment delivery (Dev / QA / Staging / UAT / Production)
• Cloud hosting and operational monitoring for live services
• APIs and third-party integrations (including payments/financial workflows)
• Release control, versioning and deployment coordination with DevOps (Full technical context shared during the process.)

Essential experience & skills

• Senior delivery experience in a software business (B2B SaaS strongly preferred)
• Proven success delivering platform implementations and managing a CR pipelinewith scope discipline
• Strong understanding of web-based systems and release management
• Confidence working with engineering and DevOps teams on environments, deployment planning, QA and operational risk
• Excellent stakeholder management across technical and commercial teams
• Commercial awareness: estimation, trade-offs, prioritisation, and transparent client comms
• Proficiency with project management tools (Asana or equivalent); familiarity with time tracking (Harvest or similar)
• Calm, structured decision-making under pressure (especially around live events/releases)

Desirable experience

• Auctions, marketplaces, fintech/payments, or other high-availability transactional platforms
• Migration / legacy consolidation programmes
• Live event operations or time-sensitive release management
• Familiarity with AI/automation initiatives in delivery or product development

Working pattern

• Hybrid/remote with regular travel to client sites
• Occasional schedule sensitivity around major releases/live auction events

Salary & benefits

• Salary: £55,000 – £65,000 (depending on experience)
• Pension: 5% employer contribution
• Health & dental: provided
• Holiday: 5 weeks annual leave
• Bonus: annual performance bonus aligned to:
  
  • Residual platform income growth from new deliveries (primary driver)
  • Client sentiment (structured feedback)
  • Reduction in support overhead attributable to delivery quality and release governance

Bonus measures and targets will be agreed at the start of employment to ensure they are clear, fair, and measurable.

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