Back to Auction Talk -
Auction Technology

Auction Marketer's New Client Onboarding: A Structured Seven-Step Process

5 min

Embarking on a journey with Auction Marketer, a pioneer in auction software solutions, is a seamless and structured experience designed to cater comprehensively to your specific needs. Here, we outline the meticulous seven-step process that ensures you're well-informed and satisfied at every stage of our collaboration.

Step 1: Preparation & Commercials

Our engagement begins with meticulous planning to finalise the functional specification or scope of your project. This initial phase is crucial as it sets the foundation for the entire project. You will receive an estimate detailing the work involved, allowing you to ensure that everything aligns perfectly with your expectations and budget. This step guarantees that there are no surprises down the line and that you are fully aware of the commitment on both sides.

Step 2: Design Phase

Once the groundwork is laid, our experienced UI/UX team steps in to tailor the aesthetic aspects of your project. This phase is all about personalisation—agreeing on branding, fonts, colours, and layouts that reflect your identity. We prepare both desktop and mobile views and seek your feedback to refine these designs. Your approval at this stage is vital as it ensures that the visual representation of the project meets your satisfaction.

Step 3: Software Development

With the design signed off, the real building begins. At this juncture, you will be invited to join our project collaboration system, Asana. This tool provides transparency and allows you to track the progress of tasks, and actively engage with the development through comments and questions. It’s a dynamic phase where you see your project come to life, with real-time updates keeping you in the loop every step of the way.

Step 4: Project Testing and QA

Before the project transitions back to your team, our dedicated Auction Marketer account management team conducts an extensive end-to-end test. This is to ensure that the software not only aligns with the agreed specifications and design but also functions seamlessly. This internal quality assurance is critical in mitigating any potential issues before they reach you.

Step 5: Your User Acceptance Tests

Following our internal testing, you will take the helm. Your account manager will provide a detailed testing checklist and training videos to assist you in conducting your own user acceptance tests. This step is designed to ensure that you are not only happy with the final product but are also comfortable and proficient in using it.

Step 6: Go Live

The transition to ‘Go Live’ is a thrilling yet critical phase. Our team supports you throughout this process, ensuring everything runs smoothly. You’ll also meet our Auction Day Support Team who will conduct final checks before your auctions and remain available to assist with any issues that may arise during the live operations.

Step 7: Ongoing Support

Post-launch, you benefit from a 30-day snagging warranty period, which is your safety net to address any teething problems. Beyond this, you gain access to our comprehensive product knowledge base and online support portal. These resources are designed to empower your team and ensure they can resolve any challenges that might occur during the use of the product.

Begin Your Journey with Us!

To take the first step towards transforming your auction operations with our innovative software solutions, we invite you to contact our sales team. Engage in a no-obligation demo and a top-level discovery call to discuss your current and future needs. Our team is eager to introduce you to the functionalities that make Auction Marketer a leader in auction technology.

Auction Marketer is not just about software; it's about building partnerships that foster success in the dynamic world of auctions.

Book your demo

Ready for a discovery session? Unhappy with your current solution? Worried about changing solution? Get in touch with us to experience the power of Auction Marketer and join some of the fastest growing auction businesses already using this auction technology.

Book a demo